IT Senior Operations Engineer
The IT Senior Operations Engineer is part of the global “IT Services and Security” Team.
Main duties are to Lead Operations & Support team by ensuring that Tickets SLA are met, and team is providing excellent support for all IT Services in our company.
Being part of the global IT Services and Security team in Bulgaria means and requires:
- ability to work independently and with minimum supervision
- to provide and to receive support and knowledge from/to most of the teams in the company
- previous knowledge in programming/scripting, MySQL and Web protocols, which will make your start in the company easier
- to never forget your work have direct impact on clients via applications we take care of
The Person:
We’re looking for bright and capable individual who do not forget how to be curious and learn new things. We are aware that you can’t be an expert in our systems, but striving your best to become one is crucial for us.
Fundamental knowledge or experience in some scripting language (Python, Perl, Bash etc.) can speed up your career as well.
Analytical skills, ability to prioritize and manage your time, as well as strong team player skills is something we can help you to learn and improve, but we are looking for a good foundation to build on.
The Function:
Being in a team with other IT people will allow you to learn and share your experience. Of course, the daily workflow must constantly be on the go with activities as:
- collaboration on cross-team and cross-product IT and data issues performing analytics, reporting and data patching
- working in cloud-based environment, but not too out of the way of some legacy products as well
- occasionally providing of high level technical support to both internal and external users
- active and self-paced improvement of the technical and business process knowledge
Main ingredients/skills in the recipe for success:
- Proven track record in delivering an excellent service to customers and key stakeholders
- Ability to highlight and implement service improvements
- Make sure team follow best practice and internal processes.
- Understanding of ITIL and implement some of the procedures into the team.
- Be focal point for customer escalations
- Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
- Experience working with relational databases
- Experience using Python, Perl, Bash or other scripting/programming language
- Pinch of some Linux flavor
- Windows Admin experience
- Fluency in English
- Experience with AWS cloud (optional flavoring)
What We Offer:
- Supportive and friendly environment in an international team with a global outreach
- A world-class team of inspiring professionals
- 60/40 Work from Office/Work from Home
How to Apply:
If you are looking for the different opportunity, together with interesting and challenging projects, please, do not hesitate to send your CV in English.
All job applicants will be treated with strict confidentiality. Only short-listed candidates will be contacted.
Who we are:
For over 25 years, our businesses have gone out of their way to gather the very best data and analysis available for emerging markets. We deliver hard-to-get information products to institutional customers around the world on subscription basis. We believe we have a unique model that relies on local expertise and relationships, a quality assurance process that is second to none and the implementation of leading technology to deliver information in the ways our customers need it. We have over 500 employees based in 18 offices in both emerging and developed countries
CEIC Data provides high-quality macroeconomic databases and has built its reputation in the financial information service industry on accuracy, service, and comprehensiveness.
EMIS is a web based product, focused on delivering news, company, and industry, financial, legal and macroeconomic information on emerging markets around the world. Our clients include top investment banks, corporations, law firms, consultants, investment and insurance companies, universities and libraries, multilateral organizations, and others.
REDD is the fastest growing news, data and research provider focused solely on emerging markets. REDD’s recognized team of journalists and analysts report on material and impactful trading catalysts, allowing bankers, asset managers and advisors to capitalize on opportunities relevant to their unique needs.
Internet Securities Bulgaria Ltd. was founded in 1997 in Sofia, Bulgaria. Sofia office has grown to be the biggest office of the Group with 160+ employees, hiring highly educated professionals to develop and support our flagship products.
