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HPE Server Support Engineer with German - Graduate program

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.Hewlett Packard Enterprise helps customers make their mark on the world with cutting- edge technology solutions. We enable our customers to transform industries, markets, and lives by optimizing their IT to be uniquely suited to their needs. We do this by making Hybrid IT simple, powering the Intelligent Edge, and providing the expertise to make it happen. Our customers' challenges inspire us to advance technology and create solutions - their success is our success.











HPE Server Support Engineer with German - Graduate program







Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.


Joining HPE in an early career role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally.


We are one of the largest technology companies in the world, operating in over 150 countries and market leading in several industries. We believe in partnership, innovation and taking action – our culture is what defines us as a company: how we act, how we treat others, and how we conduct business.


In addition to working in a team with great colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We even have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.


Are you looking for a unique, truly innovative role to start paving your career on an international level? What if it could be with one of the most impactful IT companies in the world? Then we have the right opportunity - we are looking for Compute Engineer to join us!


The primary responsibility of the HPE GRS Compute Graduate is to analyze and manage storage and server hardware customer cases to an effective resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems, and products operating on these systems. The Graduate will have the opportunity to deep-dive into technical analysis of the customer configuration, in order to troubleshoot the issues and develop an effective recovery plan. Based on these observations the Graduate will assist the manager/assigned mentor with qualification process improvement suggestions and/or reports.






How you’ll make your mark:



  • Troubleshoot and solve customer problem according company KPIs for the business

  • Manage customer expectations by taking into consideration the entitlement and identifies customer problems

  • Timely elevate and/or escalate to next level when the case is complex

  • Manage multiple tasks or cases simultaneously with minimal supervision

  • Independently and actively improve the quality metrics towards the achievement of the targets beyond Observe, analyze and propose qualification process improvements to team manager




About you:



  • You have completed your university degree in the past 12 months

  • Fluent in written and verbal German and intermediate English

  • Good analytical troubleshooting and problem-solving skills

  • Good time management skills and working with strict deadlines

  • Great customer, telephone, oral and written communications skills









Why HPE?


At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.


What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.


Thank you or taking the time to review our job. If you think it is a match to your experience and interests please apply today — we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer him / her.


Submit your application in English. Only short-listed candidates will be contacted.


HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status






What we can offer you:



  • Attractive compensation package

  • Career and Development - worldwide career opportunities, access to a high-tech Engineering Lab.

  • Work That Fits Your Life - 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events

  • Wellness and Health Programs

  • Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.

  • Exciting Workplace Experience

  • If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal.


Join us and make your mark!


HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.


This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status







За обявата

June 10th, 2022

София

Административни, Офис и Бизнес дейности