Housekeeping Team Leader

Empower your dreams with Hyatt
Hyatt Regency Sofia is more than just a place of work, it is a community consisting of a multinational family working together in an environment that cares for its people so that they can be their best.
The Hyatt Regency Sofia family is expanding and happy to offer all candidates the following
opportunities:
- Local and International development opportunities
- 12 complimentary room nights annually at any Hyatt property around the world
- Free annual medical checks
- Multinational team environment
- Variety of monthly benefits
- Regular cross exposure within Hyatt properties around the world
Empower your dreams with Hyatt
Hyatt Regency Sofia is more than just a place of work, it is a community consisting of a multinational family working together in an environment that cares for its people so that they can be their best.
Daily routines:
• Ensures the team provides excellent service and continually strives to exceed expectations
• Leads, develops and supports the colleagues in the team
• Coaches staff in customer service to achieve guest satisfaction goals
• Maintains positive guest and colleague interactions with good working relationship
• Ensures that service and other standards are adhered to
• Ensures the team is continually trained in product knowledge, all hotel facilities and activities. oversees staff training and carries out on-the-job training where required
• Conducts regular and thorough inspections of rooms and public areas, ensuring standards of cleanliness is maintained at all times
• Oversees the cleanliness of back of the house areas, including employee areas
• Maintains positive guest and colleague interactions with good working relationship
• Ensures the team works in a supportive and flexible manner with other departments
• Ensures that the highest possible standard of personal hygiene, dress, appearance and conduct are met
• Responds to changes in the housekeeping and laundry functions as dictated by the industry, company and hotel
What we expect from you:
• Supervisory experience in the Housekeeping & Laundry operations
• Service and guest satisfaction-oriented personality
• Knowledge of room and public area cleaning, laundry services and inventory control
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leadership skills, effective communication, and effectiveness in providing exceptional customer service
• Ability to operate computer equipment and other hotel computer systems
• Fluent local language
• Hospitality degree and/or other relevant certificate or degree will be an advantage
• Good command of English is an advantage for this role
If you are a dynamic, sociable and ambitious person who is looking to join a fun and vibrant team, then we would like to meet you.