Guarantee Expert with Italian, French, German and English

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a multinational giant providing professional services in the field of
informational technology. We are looking for motivated, organized and friendly individuals for
the role of Guarantee Expert with Italian, French, German and English.

Essential Duties and Responsibilities:
* Offering support to customers with guarantee issues;
* Reaching details around the guarantee, asking for relevant information from various parties
involved and making the final decision regarding coverage and insurance.
* Keeping the smooth flow of information between all parties involved and ensuring that everybody is up-to-date in a timely manner;
* Handling and solving the issues according to company procedures guidelines;
* Collecting and storing data in accordance to internal company regulations;
* Demonstrating professionalism and striving towards providing the best customer experience;
* Maintaining collaborative and positive work atmosphere by seeking and offering guidance when needed.

Requirements:
* Excellent command of French, German or Italian and English language (Level C1);
* Great communication skills, both spoken and written;
* Solid PC user skillset and MS office know-how;
* Previous experience in customer service is an advantage;
* Available and willing to work on day shifts;
* Able to organize and prioritize tasks and work independently;
* Team-player attitude and willingness to seek and offer help when needed.

Our client offers:
* Attractive salary, plus discretionary yearly bonus and special occasion bonuses;
* Additional paid yearly holiday, health and dental insurance;
* Flexible benefits program (choose your own social benefits): gift vouchers, food vouchers, multisport cards…
* Work on day shifts remotely, after the end of pandemic hybrid work option available (50% home office per month);
* Training available (from home) as well as employee assistance program;
* Career development opportunities and option to join the company purchase plan;
* Office massages.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_GEIFG)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)