Gaming VIP Account Manager - English and Danish, Swedish or Hungarian

Grove Global Consult Ltd. is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide. For one of our clients, a fast-growing company in the field of Gaming/Gaming, we have an opening for a
Gaming VIP Account Manager - English and Danish, Swedish or Hungarian.

Your Role:
As VIP Account Manager, you will be responsible for all users labeled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behavior, you are able to spot any need amongst the VIP segment and react in a fast and efficient way.
Due to the nature of this business weekend and evening shifts will be required from time to time.

Responsibilities:

• Knowledge sharing with other VIP Account Managers


• Monitor and analyze the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle


• Communicate with other teams to ensure optimization of player management


• Create and oversee marketing and player management strategies for VIPs


• Constantly reactivate players with calls, emails, SMS and chat


• Up-sell potential VIP players by keeping track of their behavior and ensure they receive targeted offers


• Collect feedback by talking to VIP players and escalate it to responsible team


• Welcome potential VIPs to the website after they made their first deposits


• Answer VIP queries and ensure a fast and for the VIPs satisfactory solution


• Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers

Requirements:

• Proficiency in English and good language skills in Danish, Swedish, or Hungarian (This would be considered a plus)


• Flexibility to work shifts, including evenings, weekends as well as public holidays


• Ability to deliver results and outstanding services whilst working to tight timelines


• Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus


• Passion for Sport/ Casino


• Excellent communication skills across all channels with high confidence on the phone


• Self-starter with a positive, can-do attitude and good problem-solving skills

Benefits:

• Full-time employment and labor contract


• Social benefits, regular Happy hours, teambuilding events


• Challenging and interesting projects

Sounds like a dream job for you? Please send us your CV in English.
Only short-listed candidates will be contacted.
All applications will be treated in strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020.