FRENCH Customer Support Agent

Job Description
• Answering customers inquiries via phone, email and live chat in a timely and professional manner
• Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
• Working together with the Payments/Fraud department to solve problems regarding customers questions
• Working together with the Payments/Fraud department to manage customers' withdrawals
• Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
• Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
• Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.
Qualifications
• Native level of French language
• Working level of English language
• Ability to listen and come up with solutions to customers problems
• Ability to work independent and as a part of a team
• Work well under pressure
• Be flexible when it comes to working hours
Employment conditions: permanent contract
Employer: Linxguru Ltd., Sofia