Digital Customer Care Expert

Our customer is a fast-growing and high-quality designer clothing manufacturing company that specializes in highly animated women’s clothing and has been offering the best quality products throughout a number of countries. Proud of the uncompromising fabrics quality and the absolute comfort their pieces provide, its mission is to bring value to each client through its strong and professional team. They are committed to exceeding the expectations of their customers every day, and providing the highest quality and most creative clothing to every customer! The brand has got a wide variety of products to offer from their large inventory which is sure to meet customer expectations and the team shares that their source of inspiration is clothing for the rebellious girls, anything ironic, unusual and odd. They have different costumes for Halloween, Bodysuits, safe sets, swimwears e.t.c.


In regards with the further expansion of the business we are looking for a motivated and customer oriented professional to join the team as a Digital Customer Care Expert which position plays a key role in the company growth and operational excellence.

Join the team as a DIGITAL CUSTOMER CARE EXPERT to:

▶ Help California babes pick the right outfit for Burning Man
▶ Reassure Halloween freaks their sexy bodysuits will come on time
▶ Offer kawaii unicorns the shade of pink they can't resist


Your typical day will include:

• Communicating with fans & buyers via e-mail, Etsy convos & social media


• Implementing company policies during all client interaction


• Ensuring compliance with the established procedures and make improvements


• Ensuring efficient communication with Marketing and Sales team when needed


• Supporting Marketing team with different tasks

You possess:

• Proficiency in written English


• Computer literacy is an absolute must


• Ability to understand and anticipate customer needs


• Ability to communicate effectively


• Ability to adapt to situations with fast pace


• 1 year of relevant work experience


• Background in Zendesk is a plus


• Background in fashion and e-commerce is a huge plus

The offer:

• Opportunity to join a leading international business


• An interesting, challenging job in a highly motivated and friendly team


• Freedom to fully bring in your individual strengths and skillsCompetitive salary


• On-the-job customer care training


• Immersion into Shopify, Etsy, social media & other apps


• Flexible working hours after probation period


• Communicative office location


• Bonus package at the end of the year


• Opportunity to grow fast with the high potential company


• Home Office hours if needed

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Recruitment license from National Agency of Employment N 2289