Customer support specialist with Turkish and English
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. With over 35 years of industry-leading experience, Sitel Group’s 80,000 associates service over 450 clients through its network of more than 100 offices in 28 countries. For more information, visit www.sitel.com Follow us: Twitter, LinkedIn and Youtube
Experience is everything at Sitel Group – it’s what sets us apart from the rest.
Our office in Sofia is based in the city centre and employs more than 800 people, supporting 32 languages all around the world. For one of our projects, we are looking for a passionate and customer-oriented Customer support specialist in Turkish and English.
YOUR RESPONSIBILITIES:
- Respond to and resolve a wide variety of consumer queries by phone, e-mail;
- taking control of situations and thinking on your feet to make smart decisions to resolve up to customer contacts;
- understanding customer’s needs to be able to deliver the best solution for each of them in line with our key performance indicators;
- navigating multiple systems simultaneously to update e-records promptly and accurately;
- proactively provide support and assistance to colleagues and work together as a team.
- Has very good command of spoken Turkish (at least level B2/C1);
- Good command of spoken English (at least level B1)
- experience in a contact centre or customer-facing role is beneficial;
- can adapt quickly to changes in products, processes and technology;
- has a proven track record of excellent attendance and time-keeping;
- has good computer literacy.
- Competitive remuneration scheme;
- social package including additional healthcare insurance, gift vouchers, sports card discounts;
- to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- working schedule: Monday - Friday, 2 days off;
- opportunities for a long-term professional career;
- entitlement to company internal training and development accordingly to global standards;
- work at home opportunity.
За обявата
June 10th, 2022
София
Търговия и Продажби
За обявата
June 10th, 2022
София
Търговия и Продажби