Customer Support Specialist with German

Do you want to become part of an innovative, technical team, working in a fast-paced, exciting industry? Then JFD Group is the company for you!
JFD stands for JUST FAIR & DIRECT! Acknowledged as one of the industry’s fastest-growing and respected fintech companies, JFD is already ranked among the top 20 largest online brokers worldwide, as it continues to employ cutting-edge technologies and set new standards. Following 18 months of research and development, JFD was founded in 2011, and now has offices in Cyprus, Bulgaria, Spain and Germany, with more than 80 employees worldwide.
As a Customer Support Specialist with German Language, you will support our German speaking clients on matters related to our financial instruments & services on a 24/5 basis. If you have what it takes and want to join an innovative Company, then apply now!
Job Position: CUSTOMER SUPPORT SPECIALIST /GERMAN/
Department: Customer Support
Location: Varna
Reports to: Head of Customer support
Working Hours: Shift basis
Commencement Period: As soon as possible
RESPONSIBILITIES & DUTIES:
•Assisting clients with their accounts and the financial service products that JFD offers;
•Responding to client queries regarding the service itself and our trading platform MT4/MT5 by phone, email, or live chat;
•Registering client inquiries in our CRM system (client database);
•Managing the whole process of registering new clients e.g. sending all necessary forms for the account opening process, informing clients for missing documentation etc.;
•Assist the Department Manager in daily operational tasks.
MAIN REQUIREMENTS:
•Excellent proficiency in German - both written and verbal;
•Very good proficiency in English;
•Degree (Higher Education) in Economics / Finance / Marketing is preferred;
•Advanced MS Office skills (Word, Excel, Outlook);
•Ability to cope with multitasking, problem solving and mathematical thinking;
•Solid teamwork aptitude in a multicultural environment.
SIGNIFICANT ADVANTAGES:
•Experience in the FINTECH Industry;
•Knowledge of brokerage, dealing, trading;
•Experience with MT4/MT5 Platforms;
•Experience with a CRM system.
BENEFITS:
The successful candidate will become part of a fast-growing international company and get true exposure to working as part of a global team while enjoying:
•A competitive remuneration package (based on knowledge and experience);
•On-going professional development;
•Positive working atmosphere;
•Additional health insurance and MultiSport card;
•Multinational company;
•13th Salary at the end of the year;
•21 vacation days and growing with tenure.
•A spacious modern office in a luxury business building in downtown Varna, Bulgaria
WHAT ARE THE NEXT STEPS?
If we have triggered your interest, APPLY NOW by sending your CV in German/English.
Shortlisted candidates will be invited to an interview session and provided with feedback!
By applying for this job at JFD, you explicitly agree and consent to share information, some of which could be classified as personal. Any personal data that you provide will be used only for the purposes of the recruitment process in respect to potential employment opportunities. In some cases, this information will be shared to, and processed by recruitment agencies, various departments within the Company and also other companies of the JFD Group. The information will be stored for 12 months from the date it is received and then it will be deleted in accordance with the GDPR.