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Customer support specialist with German & English

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.   With over 35 years of industry-leading experience, Sitel Group’s 80,000 associates service over 450 clients through its network of more than 100 offices in 28 countries.   For more information, visit www.sitel.com   Follow us: Twitter, LinkedIn and Youtube


Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 80,000 passionate and talented associates support more than 450 clients in 49 languages from more than 120 facilities strategically located in 29 countries.


Experience is everything at Sitel Group – it’s what sets us apart from the rest.


Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our projects we are looking for passionate and customer oriented Customer support specialist with German and English.


 

YOUR RESPONSIBILITIES: 


  • Respond to and resolve a wide variety of consumer queries by phone, chat or email

  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;

  • Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;

  • Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;

  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;

  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately;

  • Proactively provide support and assistance to colleagues and work together as a team.




THE CANDIDATE:


  • Has very good command of spoken German and English (at least level B2);

  • Experience in a contact center or customer facing role is beneficial;

  • Can adapt quickly to changes in products, process and technology;

  • Has proven track record of excellent attendance and time-keeping;

  • Has good computer literacy.




SITEL SOFIA OFFERS YOU:


  • Competitive remuneration scheme;

  • Social package including: additional healthcare insurance, gift vouchers, sport card discounts;

  • To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;

  • Opportunities for a long-term professional career;

  • Entitlement to company internal training and development accordingly global standards;

  • Work at home opportunity.


 

 

The recruitment process is entirely REMOTE.


We are looking forward to receiving your application!


By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Sitel.

За обявата

June 10th, 2022

София

Търговия и Продажби