Customer Support Specialist with French

We are an International Business Processes Outsourcing Company, providing a wide range of business services to our clients. Most our clients are leading Travel Industry players, based in EU and other jurisdictions.
The position is planned as part of the team of our Sofia branch. The branch is established in Bulgaria with the objective to support operations of a major Online Travel Agency with headquarters in the EU.
Your daily tasks will include:
● Provide omni-channel informational support to air travelers ;
● Resolve Customers’ issues and problems during their air travel;
● Implement outbound contacts to the customers in line with established business processes ;
● Regular and ad hoc reporting in line with the Company’s standards.
This would be the perfect role for you, if you:
- Have good computer literacy (MS Office, Google Drive);
- Have very good language skills in French language (C1 and above*), English – B1;
- Have excellent communication and interpersonal skills;
- Have previous experience in a travel agency, airline reservations or similar role. This will be considered as an advantage, as well as any customer service related experience;
- Are recently graduated or at your last years of university education. The role will give you a chance to gain valuable knowledge and experience.
- Consider flexible work schedule, as an advantage.
* You will sit a basic online language test
The competencies that we value, look for and develop in both ourselves and in our employees are:
- Integrity and reliability;
- Continuous learning and development;
- Attention to details and diligence;
- Customer service orientation.
If you value these too, consider this position a good match for you and if you are motivated to join our team, we are looking forward to meet you.
We will offer you:
- Attractive start remuneration and bonus schemes;
- Positive and supporting team of professionals;
- Fully paid initial and ongoing training;
- Experience in international company and career advance;
- Flexible working time and place (work from home);
- Working shifts – 5.00 – 13.00 and 13.00 – 21.00 , 5 days a week.
We would like to thank in advance for all applications received. However, only shortlisted candidates will be contacted.