Customer Support Specialist - German-speaking

Capital is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.
We have achieved lots of success and growth across the globe and we are here in Sofia, Bulgaria!
We’re currently looking for a Customer Support Specialist - German-speaking to join our team and help spread our message!
Responsibilities:
· Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
· Assist clients with the KYC procedure
· Provide a tour around the trading platform
· Build client trust and satisfaction through professional support and training
· Be keenly aware of the competitive landscape and understand financial markets
· Collect clients’ feedback and analyze how clients’ experience can be improved
· Keep open communication between the departments to resolve any issues.
Requirements:
· English level Upper-Intermediate
· Proficiency in German - C1+
· Advanced interpersonal and communication skills
· Ability to listen to clients’ and your team’s needs and find solutions
· Ability to work a flexible shift schedule 8:00 to 20:00/20:00 to 8:00
· Excellent communication skills, both verbal and written.
From our side we offer:
· Great friendly and professional working environment
· Challenging assignments in a local and international environment
· An opportunity to grow and learn
· Attractive benefits package.