Customer Service Representative with Russian or Ukrainian + English
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. With over 35 years of industry-leading experience, Sitel Group’s 80,000 associates service over 450 clients through its network of more than 100 offices in 28 countries. For more information, visit www.sitel.com Follow us: Twitter, LinkedIn and Youtube
Customer Service Representative with Russian or Ukrainian + English
Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 100,000+ passionate and talented associates support more than 450 clients in 50 languages from more than 120 facilities strategically located in 29 countries.
Experience is everything at Sitel Group – it’s what sets us apart from the rest.
For one of our projects in our office in Varna we are looking for passionate and customer oriented Customer service representative with Russian or Ukrainian + English.
Your Responsibilities:
- Respond to and resolve a wide variety of consumer queries by phone.
- provide friendly and efficient customer service support.
- understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
- maintain accuracy and security of customer information on the database;
- proactively provide support and assistance to colleagues and work together as a team.
The candidate:
- Has excellent level of spoken and written Russian or Ukrainian (C1);
- Has a good command of English (B2);
- Has strong assertiveness and ability to demonstrate customer focus and empathy to minimize possible customer frustration;
- Has excellent communication skills, attention to detail;
- Is reliable, organized, self-motivated person;
- Can adapt quickly to changes in products, process and technology;
- Has proven track record of excellent attendance and time-keeping;
- Experience in a customer facing role is a plus;
- Should be able to work in our office in Varna.
SITEL Varna OFFERS YOU:
- Competitive remuneration scheme;
- Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- Working schedule: Monday – Friday, 8-hour shifts between 8:00 am - 22:00 PM (Moscow time), 2 days off;
- To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- Entitlement to company internal training and development accordingly global standards;
- The recruitment process is entirely REMOTE.
- We are looking forward to receiving your application!
- By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Sitel.
За обявата
June 10th, 2022
Варна
Търговия и Продажби
За обявата
June 10th, 2022
Варна
Търговия и Продажби