Customer Service Associate with German (Orders and Claims Management) – temporary

BIC® products are recognized all over the world for their quality, safety, affordability and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.



BIC’s founder, Marcel Bich, understood that to succeed, BIC needed hands-on team members who were willing to take measured risks and assume responsibility for their role in a team. Today, we provide our more than 15,000 team members in 61 countries with the opportunity to invent BIC’s future – together – while honoring our past achievements. We are committed to our team members’ development and empower those who wish to discover different areas of our business or acquire international experiences.

• You bring 1+ years of customer service experience


• You speak and write English and German at a professional level


• People recognize you for your customer service orientation and attention to details


• You have excellent communication skills


• You are a team player and thrive in a fast-paced environment


• If ERPs and Excel do not have secrets for you, you will be our Rockstar candidate!

Join our international Customer Service team in our boutique office in Sofia as Orders and Claims Management Associate with German where you will be responsible for:

• Managing key orders leveraging our best practices to match our agreed service levels


• Being the reliable partner our B2B customers need via email and phone


• Giving a helping hand to our customers, supporting cases and customer order claims, and resolving issues


• Making the customers feel valued, proactively following up on inquiries


• Challenging yourself for operational excellence, making BIC business targets yours

At BIC, we care about giving our employees everything they need to perform their best. To help
you stay safe, healthy and content, we ensure the following: