Customer Service Associate Poker & Casino - German
Welcome to Entain, and welcome to our revolution. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting, gaming and interactive entertainment. Really though, it’s the people that truly make us who we are. There’s over 24,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives. At Entain, it’s your game. We’re ready to play – are you?’
Bring your customer-first attitude to Entain as a Customer Service associate with German language.
Working hours: Morning shifts (08-17PM) and afternoon shifts (16-01AM) rotating every 2 months.
The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day. For the good of entertainment.
Our portfolio of betting and gaming companies includes some of the most well-known brands in the industry, such as PartyPoker, PartyCasino, bwin, Ladbrokes, and Coral.
We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.
Our business is fun, and we have a friendly, fast paced, multicultural working environment. Moreover, we reward big: great remuneration package, private medical insurance, comprehensive training, flexible working times, and great learning and development opportunities.
Your area of responsibility:
- Taking care of customers' enquiries via chat, email (and phone), assessing individual problems and taking appropriate action to ensure that customer needs are met;
- Reporting on system bugs and general problems experienced by the customers to the specialised departments or CS Management;
- Escalates suspicious customer activities – to the CS Management and Compliance Department;
- Maintain in depth knowledge about products and Standard Operating Procedures.
Your profile:
- Fluency in German and English language
- The ability to perform well in a challenging environment;
- Strong analytical skills;
- Basic knowledge of Windows OS and MS Office applications; good typing skills;
- Availability and willingness to work on morning shifts (08-17PM) and afternoon shifts (16-01AM) rotating every 2 months
- Working on hybrid model
What we offer:
- Competitive remuneration package;
- 25 days annual leave;
- Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
- Self-development and learning leave (2 additional days)
- Opportunity to join a team of great professionals;
- Dynamic and friendly work environment;
- Team building activities;
Ready to get involved?
Bring your energy to Entain and you’ll be in the mix from the start.
It's your game!
Apply now!
За обявата
June 10th, 2022
София
Търговия и Продажби
За обявата
June 10th, 2022
София
Търговия и Продажби
2013