Customer Experience Representative with Fluent French (standard working hours)

Sendinblue is one of the world’s fastest-growing digital marketing platforms, that empowers businesses to build customer relationships through end-to-end digital marketing campaigns, transactional messaging, and marketing automation.

We are looking for Customer Experience Representative (French) to join our small, but dedicated team in Sofia.

Requirements:
- Fluency in French and English.
- Prior work experience in either: Customer Success, Customer Service or Customer Support.
- Ability to meet key performance standards and quality objectives.
- Attention to detail and accuracy.
- Strong communication and interpersonal skills.

Responsibilities:
- Manage and resolve daily client tickets.
- Interact with customers via email and small number of calls.
- Ensure that clients questions and problems are resolved quickly and accurately.
- Address challenging customers and problems that require escalation outside of the department.
- Strive to provide all customers with outstanding customer experience.

What we offer:
- Competitive salary package.
- 25 days paid annual leave.
- Food vouchers of 200 BGN/month.
- Multisport card.
- Additional medical insurance coverage.
- Shared ownership plan.
- Work-life balance and flexible working schedule.
- Opportunities for online professional trainings.
- Bi-annual team buildings abroad.

If you are challenged by this position and would like to learn more about it, don't hesitate to send us your CV in English.

Please have in mind that only short-listed candidates will be contacted for an interview.

Your application is held in a complete confidence in accordance with GDPR legislation.