Customer care Specialist with Croatian/Serbian + English
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. With over 35 years of industry-leading experience, Sitel Group’s 80,000 associates service over 450 clients through its network of more than 100 offices in 28 countries. For more information, visit www.sitel.com Follow us: Twitter, LinkedIn and Youtube
Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 100,000+ passionate and talented associates support more than 450 clients in 50 languages from more than 120 facilities strategically located in 29 countries.
Experience is everything at Sitel Group – it’s what sets us apart from the rest.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our projects we are looking for a passionate and customer-oriented Customer care Specialist with Croatian / Serbian.
The role:
- Respond to and resolve a wide variety of consumer queries by phone and e-mail;
- Provide friendly and efficient customer service support in Croatian / Serbian language;
- Advice and inform customers regarding clients' products and services;
- Identify, research and resolve product issues and queries concerning part/product replacement and execute solution in line with local procedures;
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
- Maintain accuracy and security of customer information on the database;
- Proactively provide support and assistance to colleagues and work together as a team.
The candidate:
- Has excellent command of spoken and written Croatian/ Serbian language - at least level C1
- Has good command of English language (level B1) - for training purposes and working with systems;
- Experience in a customer facing role is a plus;
- Is a person who has an affinity for technology;
- Can adapt quickly to changes in products, process and technology;
- Has proven track record of excellent attendance and time-keeping;
- Has good computer literacy.
SITEL Sofia offers you:
- Competitive remuneration scheme;
- Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- Monday-Friday working time, Saturdays and Sundays are always days off, NO night shifts;
- Opportunities for a long-term professional career;
- Entitlement to company internal training and development accordingly global standards;
- Work at home opportunity.
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности