Customer Care Advisor with German and English

**All interviews will be conducted remotely (online or by phone).



Our client BabyBjörn is a Swedish-based company that manufactures premium innovative and long-lasting products in 50+ countries, including the USA, Japan, and Korea.



Join our new Customer Care team in Sofia and make an impact. Be ready to learn, have fun, and be part of a team that simplifies the lives of babies and their parents around the world!

YOUR ROLE:

• Develop and maintain relationships with customers over chat, email, and phone.


• Provide outbound assistance when needed on stock issues, product recalls, or order updates.


• Process e-commerce order changes, stock issues, returns, exchanges


• Handle product claims, incl. ordering of replacement parts and receiving defective products.


• Execute an organized, efficient, and structured working process.


• Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

• Excellent written and verbal communication skills in German+ English


• Previous experience in a customer-facing role will be a plus.


• A problem-solving approach and ability to think on the spot.


• An empathetic person, curious about parenthood/health/sustainability.


• Excellent computer literacy.`

WHAT WE OFFER:

• Open-minded management team promoting innovation, personal and professional development.


• Permanent employment.


• Employer: Pontica Solutions AD.