Customer Care Advisor with Dutch and English

Our client is a globally successful health and lifestyle brand developing smarter technology for women, with an HQ in London and teams in the US and Europe. Their innovative tech-focused products are listed as one of the best inventions for 2019.

Join one of the fastest-growing femtech start-ups and you will have a voice and the opportunity to make an impact. Be ready to learn, have fun and become part of a passionate customer care team that solves problems and improves the lives of women around the world!

YOUR ROLE:

• Develop and maintain relationships with customers over chat, email, and phone.


• Help customers reach a resolution to their problem as quickly and accurately as possible.


• Manage returns, replacements, and refunds when necessary.


• Execute an organized, efficient, and structured working process.


• Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

• Excellent written and verbal communication skills in Dutch and English.


• Previous customer service experience.


• A problem-solving approach and ability to think on the spot.


• An empathetic person, curious about technology/femtech/ health/ well-being.


• Excellent computer literacy.

WHAT WE OFFER:

• An attractive remuneration, performance, and referral bonuses.


• Open-minded management team promoting innovation, personal and professional development.


• Permanent employment; full-time.


• Employer: Pontica Solutions AD.