What your challenges will be:

• Take over the communications with the CRM developer:
  
  
  
  • Additional agreements – for example for licenses for extra users or IVRs;
  
  
  • Features needed by myPOS that are not yet available on the CRM;
  
  
  • Report bugs or issues spotted on the system;
  
  
  • General issues related to the CRM usage;
  
  
  
  


• Organize the CRM training for the new employees and (if needed) refresher trainings for the existing sales agents;


• Prepare training materials – manuals, guides, videos;


• Adjust the user profiles when needed – rights, visibility, etc.;


• Create new sales processes and campaigns;


• Format and import client and pricing lists;


• Communicate with the Direct and Indirect Sales Team members if additional features and/or any improvements are needed;


• Monitor the usage of the CRM by the Direct and Indirect Sales Team members on daily/weekly/monthly basis;


• Flag any lack of usage or misusage to the relevant staff members and/or team leaders;


• Create and give access reports needed by the different teams;


• Generate and provide the management with reports related to the CRM usage and team performance.

Your profile:

• Strong organizational with excellent communication (written and spoken) skills


• Тime management


• Project planning;


• Fluency in English (verbal and written);


• Proficiency in using MS Office; (Excel especially);


• Bachelor’s degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field required.


• Outstanding analytical skills and data-driven mindset;


• Related work experience which demonstrates an understanding of CRM marketing principles and lifecycle strategies;


• Conflict resolution to understand various obstacles and apply negotiation skills to find optimal solutions;


• Ability to effectively analyze and translate data into actionable business plans;


• Attention to detail and ability to meet tight deadlines;


• A team player with a positive, can-do attitude;

Here is what we’ve got to offer:

• “Google Office-Class” workplace in an open, friendly hi-tech environment;


• The opportunity to work in a diverse and international team of professionals building together the future of Payment Solutions;


• Attractive and motivating salary;


• Promotions and a salary review based on performance;


• Full “Luxury” package health insurance including dental care and optical glasses;


• 160 lv. per month for lunch and snacks;


• Exciting teambuilding events;


• Opportunity to refresh in our facilities, including fitness, bowling and relax areas.


• Did we mention free coffee, food and drinks at the office?