Credit Collector

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of Deutsche Post DHL Group.
Are you looking for a job in Credit Collections in a changing environment? Interested in working for a truly international company? Join DHL Freight Bulgaria as Credit Collector
Main Tasks & Key Responsibilities:
* Drive debt collection through interactions with external and internal customers
* Contact customers via email and phone to collect due debt
* Allocate incoming payments to customer accounts
* Minimize bad and doubtful debts and improve collection effectiveness from all customers in a timely and professional manner
* Actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
* Maintain efficient records of collection activities and provide reports to local management
* Monitor credit accounts and their credit limits and report excessive offenders to local Management
* Participate in development of new and optimization of existing process in Collections
* Take active part in current projects within the department
Required Experience & Qualification:
* University level in Accounting/Controlling or equivalent by experience
* 2+ years of experience in the Finance area; Previous experience as Credit Collector will be considered an advantage
* Good command in English both written and spoken
* Computer literacy and professional skills in excel and/or other database programs
* Good knowledge of Oracle/SAP applications is a plus
Required Skills & Capabilities:
* Excellent communication skills (incl. telephone skills), ability to influence and interact with internal and external customers and various levels of management
* Collaborative and team-oriented attitude
* Hands-on mentality with attention to detail
* Very good analytical, conceptual and problem solving skills
* Results oriented and able to manage deadlines
Company offers:
* Competitive remuneration and social benefits package
* Continuous on-the-job training
* Opportunity to observe best practices and further develop your professional expertise
* Opportunities for development in a dynamic multinational environment