Credit and Collection Controller

Manpower Group is a world leader in the staffing industry, providing workforce management
services and solutions to customers through 4,400 offices in 80 countries. Manpower also
provides a range of staffing solutions, engagement and consulting services worldwide.

Manpower Bulgaria is looking for one of its international partners for an ambitious candidate to join their customer support department.

                                                           
                                                         Credit Controller


PRINCIPAL RESPONSIBILITIES

•    Maintain regular contact with delinquent customers to discuss and secure payment of invoiced sales, in accordance with the applicable collections process and policy.
•    Ensure accurately and up to date status reporting is maintained for scheduled ledger reviews with OTC Tower lead and Senior Credit Partner.
•    Deliver against defined targets, KPIs and SLAs
•    Record and clearly communicate all disputes and invoice queries/customer enquiries to internal stakeholders and progress to the required conclusion.
•    Ensure appropriate escalation of issues and risks to other team members or O2C Tower Lead
•    Investigate, reconcile and action unallocated cash receipts and other credit transactions to minimise open balances and maintain reporting accuracy.
•    Coordinate and attend regular meetings with internal business stakeholders to escalate collection issues and agree actions for resolution.
•    Prepare any ad hoc analysis or reports as required
•    Support the Senior Credit Partner in ad hoc project work when required


SKILLS AND KNOWLEDGE (essential and desirable)
•    Strong knowledge of standard credit control and collections activities
•    Ability to prioritise workload to achieve deadlines and deliverables
•    Ability to adapt and flex own communication style to preserve relationships with internal and external customers
•    Strong attention to detail and quality of deliverables
•    Good communication skills, both verbal and written
•    Ability to communicate to finance and non-finance stakeholders

Benefits:
• Social benefits package - Food vouchers, Premium health insurance, Life insurance, Employee Assistance Program, Premium subscription to the Calm wellness app;
• Work-life balance - 25 days paid vacation and 2 additional paid days for participation in volunteering events;
• Our employees are empowered to begin their weekend on a Friday lunchtime (4.5 days work week);
• Flexible working and home office available (after the 5th month);
• Additional training and unlimited access to online educational training courses via LinkedIn Learning;
• Work environment - excellent work conditions with a friendly environment at an international company.

 



               If you recognise yourself, apply for this position by sending your detailed CV!

                                                                     Good luck!



Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, colour, ancestry, sexual orientation, or physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 2033/20.04.2016 for Human Resources Services.