The experience matters

HCL Technologies is global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of experience, with a world-renowned management philosophy, a strong culture of enhancement of ideas and risk-taking, and a relentless focus on customer.

Our Client is a Fortune 500 company in the Information Technology business with a mixture of customer base - Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities. We are covering full range of OTC processes starting from the contract set up, through the billing and query management until the point the payment is made and booked. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.

Main focus:

• Validate contract documentation related to contract activation or termination and input orders and contract data into different ERP and tools used within the team


• Process contract changes& updates. Calculate and upon approval bill through the system various additional


• Manage customer queries referring to contracts lifecycle and attributes


• Maintain Internal and external communication with different departments and partners/customers regarding new activations or queries. Ensure comprehensive feedback is provided to all raised queries and in a timely manner


• Ensure absolute compliance with corporate guidelines, ethical and financial rules


• Prepare and analyze reports and support documents as per the business needs


• Ensure proper document retention as per archiving and document management policy


• Document, review and update all work procedures pertaining to all aspects of system maintenance


• Provide support and training to other Order management specialists and suggest improvements concerning the Order management process

Required skills:

• Fluent in German language (both written and verbal)


• Experienced in administrative or customer interaction role


• Self-motivated and willing to learn new skills


• Driven by team’s success and deadlines kept


• Adaptable to a changing environment


• Confident in use of MS Office and with good command of English language


• Organized with attention to details


• Able to maintain high productivity with low error rate


• Friendly and communicative


• Any experience in a similar role will be considered an advantage

We offer you: