Casino Customer Support Agent with English
Grove Global Consult Ltd. is a consulting and recruitment agency, providing strategic consulting services in the areas of private business sector worldwide.
For one of our exclusive clients - operating in the field of online casinos, we are looking for a Casino Customer Support Agent with English.
You will provide product/service information and resolve emerging problems that their players face within the game or platform.
Responsibilities:
- Achieve an optimal support experience and knowledge-sharing initiatives
- Work collaboratively with cross-functional teams to drive player's activity growth
- Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players
- Identify and analyze recurring issues and trends by working with other departments until resolution
- Work in a dynamic, team-focused environment with growth opportunities and benefits
- The Account Manager's responsibilities will be to increase player's KPIs by proactive outbound communication, all to ensure a personal, engaging, and rewarding experience for our VIP players
- Monitor the VIP players' activity on a daily basis
- Build and manage personal relationships with our top VIP players
- Support, engage & retain our players
- Use exclusive content, promotions & activities for our players – in order to generate value for our players and expand their engagement within our games
Requirements:
- 1+ years of experience in customer success – an advantage
- High-level understanding/interest in social gaming/online marketing field
- Native or mother tongue level in English (written & spoken)
- Excellent interpersonal and communication skills
- Ability to work weekends and nights
- Availability to work in shifts, at least 4 shifts per week
- Independent and self-learner
- Positive attitude and are excited to learn more
- Deep understanding/interest in games/online marketing field - an advantage
- Previous experience within a CS/AM role is an advantage
- Ability to work in a fast-paced environment
If it sounds like a dream job for you? Please send us your CV in English.
Only short-listed candidates will be contacted.
All applications will be treated in strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020.
За обявата
June 10th, 2022
София
Търговия и Продажби
За обявата
June 10th, 2022
София
Търговия и Продажби