Currently we are looking for our next

Billing Support Specialist

Core responsibilities and day-to-day activities of the position:

• Take a client-facing role and handle invoices and payments-related inquiries in the Salesforce ticketing system


• Operate the recurring billing cycle: set billing details in the billing system, run billing cycles in the systems, ensure accurate and timely billing operation and invoicing processes, and send invoices to customers.


• Manage the status of accounts and balances for all customers worldwide, and meet monthly/quarterly collection goals


• Communicate with past-due customers (mainly via email) answering any questions or objections the client may have regarding their payment, payment terms, or original agreement, all while maintaining a high level of professionalism
  and service


• Proactively contact and follow up with clients to obtain payment processing in a timely manner


• Meet and develop billing and collection related KPIs/SLAs


• Take ad-hoc projects to support the billing & collection operation needs


• Communicate internally with relevant departments to understand and resolve payment delays and billing queries

Main Requirements:

• Billing/collection background with at least 1-2 years experience


• Native English speaker


• Availability to work in US hours during the week


• Bachelor’s degree in a related field – an advantage


• Previous experience with Zuora – a major advantage; Salesforce and Netsuite – an advantage


• Sense of urgency and customer-oriented mindset


• Ability to work independently and handle various priorities in a fast-paced environment


• Willingness to take on ad hoc projects


• High level of quality awareness, accuracy, and attention to detail


• Previous experience with Proficiency in Microsoft Excel/Google Sheets


• Strong communication, organizational, problem-solving skills