Backoffice Specialist with French and English – On Site

Are you fluent in French and English and looking for an exciting new opportunity in an international team?
We are looking for Customer Support Agents with French and English for our trusted client - Europe’s leading receivable’s management platform. Their cross-border AI-powered solution covers the entire receivables cycle: from invoice creation and distribution, over dunning and pre-legal collection, to the initiation of legal procedures. The company is headquartered in Switzerland and has an operational hub in Essen, Germany, and a tech hub in Sofia, Bulgaria.
Do you want your weekends free? Then look no further!
You can choose your Monday-Friday shift between 7a.m. – 8p.m.
We are looking for somebody who:
• Is fluent in French (C1) and English (B2);
• Understands the basics of working with finances;
• Has an excellent computer literacy;
• Can work independently and exercises great attention to detail in each task they take;
• Is open minded, communicative and has a positive attitude towards work;
• Has amazing organisational skills and is a dedicated team player;
• Uses analytical thinking, but is also client-oriented.
Your tasks will include:
• Being the first point of contact for our international customers;
• Providing excellent customer service;
• Processing the accounts in the receivable management system;
• Preparing installment payment agreements and/or agreements for postponing payment;
• Processing settlement offers.
In return we offer:
• The chance to be part of a young and dynamic team, work in an international environment and make a positive impact;
• Permanent position with great prospects for growth within the company;
• Excellent remuneration package (2600 - 3200 gross);
• Flexible working hours;
• Modern office right in the heart of Sofia, in a progressive co-working space, just 5 minutes walking from a metro station
• Labor Contract with Apex Human Capital Ltd.
Already wondering how to apply?
If we have gotten your attention and you are determined to prove that you are the right fit for the role, hurry up and send your CV!
The interview process goes through the following steps:
• Phone screening - After passing our CV assessment, you will receive a phone call from our team to arrange a meeting through Microsoft Teams.
• First Interview - The meeting takes 20 minutes. In it we will tell more details about the project, as well as learn more about you, your skills, and personal qualities.
• Second Interview – Language verification - At this stage of the interview, we arrange a phone call to verification your language level. The interview takes about 5 minutes.
• Third Interview - The interview will be with the client's HR. At this stage of the interview, they will be provided with all information about your application, and you will be able to ask any questions that have arisen in addition to the position.
• Offer - If everything goes well, you will receive an offer, as well as a full description of your responsibilities and accountabilities for the position and your salary.