Account Manager with German
With over 40 years of experience in technology solutions, supply chain, and managed services, Ingram Micro is now a global leader in the IT industry as one of the largest providers of a full range of technologies, electronic devices, and shared services worldwide. The desire to bring change and transform the future with the promise of technology has led us to develop at a rapid pace. All this is possible because of our exceptional, creative, innovative, flexible, bright, adaptable, and team-oriented people and their unique contribution. We have more than 30,000 associates, located globally in 50 modern offices on 6 continents.In 2012 our EMEA Global Business Center was established in Sofia, Bulgaria. Here our team of ambitious talents continues to grow and now consists of over 1100 creative people, delivering outstanding value for our vendor and customer partners. In Ingram Micro we strongly believe in equality! As an Equal Opportunity Employer we follow the idea that everyone deserves the chance to make its own unique contribution. We are dedicated to fostering the strength that this diversity brings to our workforce. One of our core beliefs is to provide equal opportunities for career growth and personal development to everyone, by recruiting, hiring, educating, and promoting associates of all job classifications, regardless of their age, sex, race, religion or any other protected criteria.It’s only your personality, dedication, and desire to improve that matters to us!
София
Ingram Micro. It is all about the people
35 thousand people all over the world – talented and experienced – this is the Ingram Micro team. We are a Global Technology and Supply Chain Service Provider. We respect our associates’ imagination, personality, and self-expression. We are a team of 1100+ in Bulgaria and we advance together – to оur business goals, to a better career, to our personal development.
Feel free to be who you are without fitting in a box. We ensure space for diverse talent to grow and believe that business grows because people are its engine.
Wherever you are on your career path, we will help you keep going forward!
Upgrade your talent by:
- Being responsible for the day-to-day account support, telephone and email exchange, with international/global Dell account
- Supplying product and price information, making offers and ensure follow up of orders
- Coordinating requirements between Dell and local country entities for support of pre and post sales requirements and ensure adherence to SLA
- Acting as first point of contact for a European key account customer on questions related to orders, pricing and product availability
- Managing all calls in a professional, timely and appropriate manner
- Addressing customer inquiries related to open orders (ETAs, order status updates, product information, pricing, etc)
- Researching and providing quoting information by utilizing such tools as Excel and CRM
- Submitting, tracking, and escalating bids/quotes from customers
- Entering orders into system pursuant to individual order characteristic requirements
- Performing ongoing maintenance of Customer Profiles for assigned customer base
You will be a great fit if you have:
- Strong knowledge in English and German; both written and verbal at B2/C1 level
- Commercial knowledge and/or equivalent work experience
- 1+ years of customer facing experience
- Advanced professional, effective telephone techniques and customer care
- Previous knowledge of working through the Sales Cycle in a similar organization is strongly recommended
- Moderate computer and MS Office knowledge
- Knowledge of key functionalities of ERP systems is an asset
As we value our employees, we offer:
- Competitive salary & Bonus system
- Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
- Well-being Program & Multisport card
- Food vouchers & Transport Allowance
- Referral and baby bonus
- Paid holiday days increasing in time
- Career growth and development – internal and external trainings, language courses
- Free access to LinkedIn Learning Platform
За обявата
June 10th, 2022
София
Търговия и Продажби
За обявата
June 10th, 2022
София
Търговия и Продажби