VIP Account Manager with French

Company Description

We are SBT Solutions digital marketing agency focusing on niche markets and products. We deliver a full range of 360-degree business strategies in positioning, developing, and investing in customers’ products in the best possible way.

The company is established in 2018 and our team is rapidly growing. Nowadays we are presented in over 8 countries and provide first-class tailor-made solutions to our customers. 

Currently, the company has turned into a valuable part of the life of over 120 professionals.
Driven by the ambition of perfection, we manage to succeed where others failed. We are motivated and determined to go further and further towards success and happy customers.

As a VIP Account Manager, you will be managing a portfolio of high net worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. Based on your understanding of customer behaviour and using your analytical skills, you will monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.

Why choose us and what we offer you:

• We work in an A-class workplace surrounded by an exceptional friendly environment at a very attractive location in Varna.


• We offer a permanent labor contract.


• With us you can discover the opportunity to work in a diverse and international team of professionals building up your future career. We DO respect motivated people from all cultures and backgrounds.


• For your best start we provide a smooth onboarding process and a lot of regular company trainings.


• Upgrade your strengths while working. We provide access for every employee to hundreds of paid courses at Udemy platform.


• This place is the best opportunity for your professional and career growth in one of the leading companies in digital marketing serving niche markets and products.


• You can 100% rely on steady but attractive and motivating salary.


• Win-win solution: more for us = more for you. Unlimited bonuses based on KPI's and personal performance.


• Full “Luxury” package health insurance including dental care and optical glasses.


• 25 days paid annual leave.


• Exciting team-building events.


• "Multisport" card.


• Transportation allowance.


• Life insurance provided by us.


• Free coffee, food, and drinks at the office.

Your challenges will be to:

• Monitor and analyse the VIP database on a daily basis.


• Create and oversee marketing and player management strategies for VIPs.


• Handle customers’ day to day queries and complaints, including out of hours when necessary to provide the VIP customer with personal and ‘competition beating’ service and for the VIPs satisfactory solution.


• Create retention calling campaigns, SMS and Email campaigns including planning, execution, evaluation and next step improvements.


• Up-sell potential VIP customers by keeping track of their behaviour and ensure they receive targeted offers.


• Collect feedback by talking to VIP players and escalate it to responsible team.


• Welcome potential VIPs to the website after they made their first deposits.


• Contact big winners and big losers on a daily basis.


• Iidentify and manage any risks within areas of responsibility.

Our expectations: 

• French (level C1-C2) speaker with English to a business standard.


• Excellent communications skills across all channels with high confidence on the phone.


• Business and sales oriented approach.


• Good analytical skills, with good knowledge of Microsoft Excel.


• Ability to deliver results and outstanding services whilst working to tight timelines.

Join us now If you think this job will be the perfect fit for you! No age limitations. 

Send us your CV!

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.