What you'll be doing:

• Uptime of Experian One – Experian’s Cloud SaaS offering for Decision Analytics


• Monitoring and Alerting of our platform


• Responding to incidents and restoring service


• Over time, gaining a good enough understanding of the systems to efficiently triage issues and find owners for problem resolution


• Incident management; able to coordinate others and be coordinated during service disruptions with a focus on restoring availability


• Strong relationships with other members of the SRE team, primary based in Kuala Lumpur but also London, Arizona, Sofia


• Working relationships with colleagues in other departments, third parties who support backing applications


• Collaborative relationships with developers, security, and architects to influence them to build resilient, maintainable solutions

What you'll bring:

• 3+ years of experience in supporting complex, highly scaled systems in production


• Proven experience with networking, troubleshooting, and monitoring


• Experience with incident management and coordination


• Ability to identify an issue or a manual process and ensure that they never occur again


• Ability to write complex queries using various tools


• Ability to identify high-level root cause from symptoms, e.g. Networks, Application, Compute, Storage.


• Understanding of Kubernetes, Infrastructure as Code, High availability principles


• Linux knowledge, experience troubleshooting and predicting issues in advance


• Knowledge of cloud-native application designs for high performance, scalability, and resilience


• Knowledge of Kubernetes, OpenShift, Splunk, Dynatrace, Thousand Eyes, ServiceNow, Jira, Jenkins, Python


• Knowledge of Java, Cassandra, Redis, RunDeck, MongoDB, Apigee, Okta, PostGres, AWS, Azure, GCP


• Knowledge on Infrastructure as Code, Git Ops


• Curious and willing and able to learn new technologies and practices


• Cloud aware, you understand how cloud technologies differ from other technical approaches and are able to explain these to others


• Lives and breathes availability and operational excellence in technology


• There is an expectation to work some weekends as well as some on-call requirements


• Excellent communication skills in English with colleagues across the globe

Is this you?

• You strive to remove repetitive tasks from your daily existence


• You are a keen following of technology trends


• You believe that software is to be used not to be admired


• You solve for the future as well as the immediate


• You empower others to deliver


• You develop trust, you make conflict constructive, create commitment, drive accountability and drive results


• You are articulate, clear, concise, and you can tailor your approach to the audience


• You can manage stakeholders at all levels and influence decision making

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.