ServiceNow Configuration Management Database Specialist

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
This role is for a Configuration Management Database (CMDB) & Discovery specialist in ServiceNow for Global Remote Services (GRS), Sofia.
How you'll make your mark:
- Setting up a CMDB process comprising analysis, plan, design and implement phase.
- Manage all customer CMDB’s end to end and run scheduled report outs.
- Provide configuration management support to multiple IT projects simultaneously.
- Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.
- Must have experience in implementing and using configuration management for multi-environment IT applications.
- Ability to implement and work on various IT Infra & Application using ServiceNow Discovery & Service Mapping is a prerequisite.
- Having deep knowledge of Business Service Maps and configure Availability reporting is a must.
- Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
- Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.
- Should have experience in describing provisions for configuration identification, change control, configuration status accounting and configuration audits.
- Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
- Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions.
About you:
- Analytical skills: Ability to evaluate the current environment, gather needs, and propose a recommended CM solution
- Design/architect skills: Ability to define and design CM standards for the technology
- CM process skills: Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them
- Scripting skills: Ability to automate major processes
- Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.
- Customer service and communication skills: Ability to work graciously with users while resolving their issues
- Training and facilitation skills: Ability to prepare CM technology and process training for users and the ability to deliver the training effectively.
- Have up to 1 year of relevant experience.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.