MICE EXECUTIVE

GRAND HOTEL MILLENNIUM SOFIA embodies an elegant combination of gilded brilliance, innovation, and service. The striking 30-story building includes bright, spacious and gracefully furnished 400 rooms. Surrounding the spectacular 6-story atrium, the Millennium Milestone Convention Centre encompasses memorable private gatherings and thought-provoking conferences in its 14 fully equipped multifunctional rooms capable to accommodate 2,000 people. The 4,000 sq.m. Spa and Wellness Centre welcomes with a complete range of treatments, therapies, and a cutting edge Fitness Centre and much more... The hotel modern design combined with the utmost technology definitely makes it preferred spot to serve contemporary nomads’ lifestyle.
We are looking for an energetic, friendly MICE Executive to join our Sales & Marketing team. The position's responsibilities include overseeing activities that attract customers and selling of hotel services to generate revenue for the hotel.
Responsibilities:
 Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel
 Contact customers via calls or arranged meetings to discover their needs and requirements
 Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel
 Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
 Assist clients in selecting the most appropriate service that best meet their specifications and needs
 Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
 Collaborate with other hotel staff to ensure clients have a good time
 Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
 Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties
 Process and facilitate requests for customized services such as room redecoration, equipment, and switch
 Coordinate and organize the details of an event such as catering, lodging, seating, and security
 Resolve and quell misunderstandings within a hotel premises
 Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
 Conduct assessment of sales performance to make necessary adjustments to increase patronage.
 Prepare and sign a contract for each event and perform the confirmation and prepayment procedures - prepare and send a proforma and original invoice.
 Prepare BEO for each event on time, according to hotel standards and submit the information to the operational departments (weekly meeting).
 Follow up on the final payment for the event and send final invoice to the client.
Requirements:
 Strong organization and administration skills
 Effective team player with a positive attitude
 Strong verbal and written communication skills in English
 Commitment to delivering a high level of customer service
 Confident telephone manner
 Demonstrated previous 4 or 5 star experience working in a sales environment
Terms of Employment:
 Permanent contract;
 Competitive package;
 Opportunity to join a team of great professionals (like you);
 Dynamic and friendly work environment.
If you are interested in joining our team, send us your motivation letter and CV in English. Only short-listed candidates will be contacted.
All applications will be treated in strict confidentiality.