Marketing Campaign Analyst

Company Description

We are SBT Solutions digital marketing agency focusing on niche markets and products. We deliver a full range of 360-degree business strategies in positioning, developing, and investing in customers’ products in the best possible way.
The company is established in 2018 and our team is rapidly growing. Nowadays we are presented in over 8 countries and provide first-class tailor-made solutions to our customers. 

Currently, the company has turned into a valuable part of the life of over 120 professionals.
Driven by the ambition of perfection, we manage to succeed where others failed. We are motivated and determined to go further and further towards success and happy customers.

As the Marketing Campaign Analyst you will create and manage short-term forecasts for call & non-call workloads and resources across a blended Contact Centre operation. You'll produce dynamic scheduling plans in order to achieve the optimum service goal outcomes based on your forecast workload.

Why choose us and what we offer you:

• We work in an A-class workplace surrounded by an exceptional friendly environment at a very attractive location in Varna.


• We offer a permanent labor contract.


• With us you can discover the opportunity to work in a diverse and international team of professionals building up your future career. We DO respect motivated people from all cultures and backgrounds.


• For your best start we provide a smooth onboarding process and a lot of regular company trainings.


• Upgrade your strengths while working. We provide access for every employee to hundreds of paid courses at Udemy platform.


• This place is the best opportunity for your professional and career growth in one of the leading companies in digital marketing serving niche markets and products.


• You can 100% rely on steady but attractive and motivating salary.


• Win-win solution: more for us = more for you. Unlimited bonuses based on KPI's and personal performance.


• Full “Luxury” package health insurance including dental care and optical glasses.


• 25 days paid annual leave.


• Exciting team-building events.


• "Multisport" card.


• Transportation allowance.


• Life insurance provided by us.


• Free coffee, food, and drinks at the office.

Your challenges will be to:

• Build long and short terms call volume forecasts.


• Plan and analyse performance to ensure the business meets their objectives against customer interaction.


• Analyse and interpret key data streams to help make decisions that will improve the customer journey and business objectives.


• Аnalyse the workforce in relation to all call centre activities and new business opportunities.


• Build intra-day performance reports to understand resource vs requirements throughout the day/week.


• Maintain regular communication with all stakeholders in area of expertise providing regular business commentary.

Our expectations: 

• Previous experience within a forecasting position.


• Good understanding and experience of contact centre operations.


• High attention to detail and a strong analytical background.


• Strong Excel skills.


• Fluent English.


• Ability to interpret and present on data.


• Strong analytic skills.

Join us now If you think this job will be the perfect fit for you! No age limitations. 

Send us your CV!

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.