Contact Center Professional with French or German, Italian, Spanish, Polish, Czech, Portuguese

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – world renowned sports and entertainment company. We are looking
for motivated, friendly and calm analytical thinkers for the role of Contact Center Professional
with French or German, Italian, Spanish, Polish, Czech, Portuguese.

Essential Duties and Responsibilities:
* Contacting customers from France and Belgium and helping with any potential concerns
(especially with safety and affordability);
* Analyzing their concerns, acting accordingly in order to divert the possible risk on time;
* Handling the sensitive information with care and in line with data privacy requirements;
* Making sure that all necessary steps are taken and documented clearly;
* Providing great customer support and encouraging customers to keep in mind their safety;
* Helping coworkers with different issues and working together on improving the process.

Requirements:
* Excellent command of French or German, Italian, Spanish, Polish, Czech, Portuguese language business level of English;
* Previous experience in a contact center environment is considered an advantage;
* Able to communicate and stay calm under pressure and to work in a dynamic and fast-
paced environment;
* Good at spotting protentional problematic customers and handle them with care and in line
with company’s policy requirements;
* Analytical thinker, ready to examine issues, strategize and offer solutions;
* Detail-oriented, driven and organized worker.

Our client offers:
* Attractive remuneration package;
* 25 days annual leave;
* Various social benefits (personal health insurance, dental allowance, food vouchers);
* Chance to meet and learn form the best professionals;
* Supportive and dynamic work environment;
* Team building and sport activities.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_CCPFFG)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)