In a typical day as a Volume Renewal Specialist, you would:

• Create strong partnership with IBS / IBAS to renew and grow Long tail renewal & conversion Opportunities


• Independently manage renewals, with engagement of IB Reps as needed. (i.e - Escalations, SND)


• Forecast renewals in Salesforce for LT space and follow up with client / Partner for closure


• Maintain updates in Sales Force


• Have ownership for end-to-end, on-time renewal


• Creating and maintaining strong 1:1 relationship with the Customer, point of contact for OS Support Services


• Ownership of conversion of Support Services and upsell of warranty only


• Identify upsell & new business opportunities within the renewal (support credits, upsell to higher SLA, etc.)


• Be responsible for order management activity, following procedures to ensure Segregation of Duties for order acceptance elements & flagging any impact on revenue


• Own Internal & External customer engagement


• Aids in the identification and engagement of resources to address customer needs


• Proactive Customer activities : Welcome package, courtesy calls, set clear customer expectations


• Work with appropriate Pointnext team members for quoting, amendment & booking requests.

About you:

• Bachelor's or Master's degree in Business Management or equivalent


• Typically 2-5 years experience


• Knowledge of customer account specifics & customers business


• Skilled at uncovering and solving clients Business initiatives by positioning HPE Services portfolio at high levels to expand over all relationship


• Understanding of order management process, programs and policies


• Excellent organizational and time management skills, professionalism, influencing, negotiation, Customer experience, Communication, Attention to detail, creativity


• Proactive attitude, and show initiative and leadership within client’s business and support services marketplace


• Strong analytical, statistics and problem solving skills.


• Understanding of and experience in applying business and sales operations practices and process design to situations


• Using forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities


• Excellent written and verbal communication skills


• Mastery in English and additional language advanced level German.