System Administrator - VOIP

Calista Services has main focus on building outbound sales call centers.
This level of specialization allows us to ensure faster recruitment, better training, and better results than other offshoring and outsourcing services.
Our expertise doesn't end with the sales team - we can recruit and build teams for every aspect of our outbound call center from the agents and
managers to any aspect you can think of.
We're looking for a VOIP Administrator to join our team of professionals. You will
oversee the setting up, maintenance and training user of the company phone system and ensure everything runs smoothly and efficiently. Keep reading if this sounds like your thing.
Responsibilities:
• Programming the system, setting up extensions and voice mail, operating the switchboard;
• Training users on how to access and use the system's features;
• Maintain the directory database of user names and extension numbers;
• Work with phone services providers and equipment vendors on pricing and billing;
• Negotiating rates, setting up long-distance calling plans, and buying new equipment;
• Follow established protocols, procedures, and policies, and meet arranged service level agreements.
We offer you:
• Attractive remuneration and social package;
• Stable fixed salary;
• Free snacks and beverages;
• Team buildings;
• Multisport card;
• Additional Healthcare;
• Various daily and weekly bonuses;
• Career development within the company.
Requirements:
• Minimum of two years’ experience working in customer driven, fast paced environment managing projects and/or equivalent experience.
• Experience implementing or integrating with CRMs (Salesforce, MS Dynamics and other) and/or Contact Center Solutions preferred;
• Good level of English;
• Proficient with MS Office (Word, Excel, PowerPoint, and Outlook);
• Excellent time management skills, detail oriented and ability to prioritize and organize tasks to meet multiple deadlines;
• Organizational and prioritization skills in a fast-paced environment;
• Customer focused and passionate about customer experience;
• Ability to manage the completion of multiple duties and tasks while working independently and in team;
• Ability to work independently and in a team with minimal supervision and in a virtual environment;
• Flexibility to work on shift schedule when necessary.
If you are enthusiastic and motivated by new challenges, please send your CV in English.
Only short-listed candidates will be contacted. All applications will be treated in strict
confidentiality.