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Spanish and English Speaking Customer Support (Online Gaming)

Mansion Bulgaria e технологичното и оперативно сърце на международната група MANSION - глобален лидер в online залозите, управляващ три от най-популярните казино брандове - Casino.com, Mansion Casino и Slots Heaven. В София компанията обединява две от най-важните направления в Групата: оперативния център и технологичния център.Оперативният център е активен 24/7 и управлява едни от най-сложните системи и методологии в цялата индустрия, като отговаря за цялото клиентско преживяване от продажбите до поддръжката. Това звено се управлява по най-високите стандарти в индустрията и е мултикултурно, динамично и иновативно като самата компания. Технологичният център е енергийният център на всички уникални системи, които компанията използва, за което допринасят високо професионалните екипи за разработване (Web and BI/DWH), QA, Product Managers/Product Owners и оперативните ИТ екипи. Всички те работят на високи скорости в иновативна среда, която се развива спрямо последните технологични тенденции. Центърът е базиран на Agile методология и е силно фокусиран върху отличното представянето на бизнеса и служителите.














Spanish and English Speaking Customer Support (Online Gaming)








Get to know us


Voted Online Casino Operator of the Year 2018, winners of the WiG 2019 Employee Wellbeing Award and the IGA 2020 Best Customer Service Company Award, Mansion is an international gaming group, running three popular casino
brands.



Our office is located in Sofia, Bulgaria and we are the Technological and Operational heart of Mansion family. We’re proud of our vibrant and fun office space, we work hard and play hard – so you’ll never experience a dull day at work
with us.



Want to be a part of the thrilling world of online gaming? Check out our latest role below, and if it sounds like the job for you – then get in touch!


What you'll do as Spanish and English speaking customer support agent



  • Respond to Spanish and English-speaking customer requests and questions regarding service, products and account information

  • Answer calls, emails and Live Chat messages from customers, whilst maintaining a rapid response rate according to agreed standards

  • Liaise with other internal departments to assist in the resolution of customer queries and issues

  • Provide a high level of support, whilst actively selling to new customers by understanding their needs and offering them the benefits of playing at Mansion

  • Contact new customers by phone, Live Chat and email

  • Record accurate information and maintain detailed and in-depth records

  • Meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets

  • Ensure Risk standards are adhered to in line with Business requirements

  • Follow up on customer interactions

  • You will work on a flexible 24/7 shift schedule that will allow you to combine work with your studies or hobbies.


What we are looking for...



  • High level of English and Spanish (C1), high level of grammar, both written and verbal

  • Excellent interpersonal skills, self-confidence and a strong team player

  • An open, honest, enthusiastic and resilient approach

  • Accountability for achieving goals and delivering a quality service to the customer

  • Flexibility, multitasking and proactivity

  • Organisational skills


It's awesome, but not mandatory, if you also have:



  • Knowledge of the online gaming industry

  • Previous experience in Customer Support, sales, online technical support or similar



Some of Our Benefits




  • Additional Health Insurance

  • Vouchers for Birthday, Wedding, Baby

  • Transport Expenses

  • Excellent Office Location

  • Life
    Insurance

  • Food Vouchers and Compliment Cards

  • Increasing Vacation Days

  • Career Development Opportunities

  • Annual Team Buildings and Events

  • Training Program

  • Employee Assistance Program

  • Monthly Commission Plan




Diversity and Inclusion


At Mansion, we pride ourselves on providing a safe, fun and inclusive place to work. We’re a diverse company who acknowledges and celebrates our employees regardless of their gender, sexuality, race, culture, age, disabilities,
religion or beliefs.



It's simple, if you’re good at what you do and passionate about it, you’ll feel at home when you join the Mansion family.





За обявата

June 10th, 2022

София

Търговия и Продажби