Safer Gambling Specialist (Day/Late Shifts)

Voted Online Casino Operator of the Year 2018, winners of the WiG 2019 Employee Wellbeing Award and the IGA 2020 Best Customer Service Company Award, Mansion is an international gaming group, running three popular casino brands.



Our office is located in Sofia, Bulgaria and we are the Technological and Operational heart of Mansion family. We’re proud of our vibrant and fun office space, we work hard and play hard – so you’ll never experience a dull day at work with us.



Want to be a part of the thrilling world of online gaming? Check out our latest role below, and if it sounds like the job for you – then get in touch!

What you'll do as Safer Gambling Specialist

• Making outbound calls to players to carry out meaningful safer gambling interactions


• Promoting our suite of support tools via various communication methods, explaining what they do, where they can be found, and general ways in which players can contact us.


• You will work on a flexible Day and Late shift schedule that will allow you to combine work with your studies or hobbies.


• Providing support, advice and guidance on safer gambling, to both our players and the wider business


• Identification, Interaction and Evaluation of our players and their activity


• Assessment and review of player activity, based on various reports, alerts and escalations;


• Being a point of contact for safer gambling queries from internal teams;


• Actively reviewing and ensuring timely follow-up on all pending escalations in the Safer Gambling incident queue;


• Extensive review of safer gambling cases for quality assurance and other purposes;


• Handling player impacting requests in a timely manner;


• Providing our full support to all internal teams in different aspects of the account-handling;


• Highlighting and escalating issues identified as areas of concern with regards to safer gambling, affordability and other sensitive topics;


• Performing additional tasks, according to current workload and priority;


• Keeping accurate records to support audit and evidence requirements

What we are looking for...

• Fluency in English;


• Confidence and competence on the telephone;


• A good listener;


• Passionate about helping people through your caring nature;


• Analytically minded with a keen eye for detail;


• Strong organisational and communication skills;


• Proficiency in Microsoft Office Tools (Word, Excel);


• Flexible and able to multitask;


• A team player with a positive, can-do attitude;


• Willingness and enthusiasm to learn and develop as the role grows;


• iGaming industry experience is desirable but not essential;

Some of Our Benefits

Diversity and Inclusion

At Mansion, we pride ourselves on providing a safe, fun and inclusive place to work. We’re a diverse company who acknowledges and celebrates our employees regardless of their gender, sexuality, race, culture, age, disabilities, religion or beliefs.

It's simple, if you’re good at what you do and passionate about it, you’ll feel at home when you join the Mansion family.