The experience matters

HCL Technologies is global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of experience, with a world-renowned management philosophy, a strong culture of enhancement of ideas and risk-taking, and a relentless focus on customer.

Our Client is a Fortune 500 company in the Information Technology business with a mixture of customer base - Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities.

We are covering full range of OTC processes starting from the contract set up, through the billing and query management until the point the payment is made and booked. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.

Your responsibilities will be:

• Manage the resolution of Partner/ Customer queries received in mailbox, Query Management System, CVG within corporate guidelines and procedures.


• Permanent account management, analysis on received requests.


• Ensure proper follow and prioritization of the request until resolution of the issue.


• Ensure all contract changes/ meter readings update are properly documented and executed in the ERP systems.


• Ensure a feedback is provided to Partner/ Customer about all received requests.


• Provide support to cash collectors for the reconciliation of aged debt (ex. rejected queries, high value invoices).


• Perform all billing related activities accurately as per the established processes.


• Escalate in a timely and professional manner where needed, ensure compliance with work instructions and corporate guidelines.

Required skills:

• Fluent in French language (both written and verbal)


• Experienced in administrative or customer interaction role


• Proactive and self-motivated team player


• Confident in use of MS Office and with good command of English language


• Organized and with attention to details and excellent analytical and reconciliation skills

We offer you: