The experience matters

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

Your responsibilities will be:

• Pick-up calls, provide answers/solutions in agreed time frames;


• Handles Questions, Queries and Logging Complaints from engineers;


• Raise system tickets when issue/s can’t be solved;


• Develop strong relationships with CSO back-office representatives and have extended network to find solution/answers;


• Communicate supply lead-times and constraints, and be force of proposal towards operations teams (sales, engineers…etc.);


• Liaise with Order entry & OTC teams to create purchase orders for delivery of new machines, pick up of old/defective machines (re-sites, technical exchange, DOA) and replacing it with new ones where needed;


• On-time order creation;


• Monitor local inventory and follow-up;

Required skills:

• Fluent in Italian language - both written and spoken;


• Experience in logistics related role or customer service role;


• Communication, organization and analytical skills;


• Very good knowledge of MW Office (particularly Excel skills);


• Team Player;

We offer you: