IT Technical Support, 1st level

ContourGlobal develops, acquires, and operates renewable and thermal power generation facilities around the world. Listed on the London Stock Exchange in 2017, we are a high growth company with 1,400 employees. The Company owns and operates a portfolio of 117 power generation assets, located in 20 countries on 4 continents, utilizing a wide range of fuel types, technology, and equipment. We pride ourselves on our culture and values, and welcome entrepreneurial, creative, intellectually curious, and ambitious professionals to join our team.

In Bulgaria the company operates and is a majority shareholder of the second largest thermal power plant in the country – ContourGlobal Maritsa East 3 TPP, a 908 MW Lignite fired power plant located in Mednikarovo, Stara Zagora region. In the years 2004-2009 the Power Plant underwent a EUR 650 million refurbishment which made it the modern and environmentally compliant plant in the whole of SE Europe. 

JOB SUMMARY:
We are currently seeking of IT Technical Support, 1st level as part of highly motivated IT engineers’ team, responsible for providing remote technical support for all company employees worldwide. The position will be based at ContourGlobal Office in Sofia.

KEY RESPONSIBILITIES:

• Ensure that all IT requests in ContourGlobal are successfully recognized and registered, properly prioritized, classified and effectively handled in a timely manner


• Manage employees’ accounts in all used systems and providing the necessary access.


• Escalate and report tickets based on the severity


• Support and monitoring of company IT infrastructure, which includes client devices, network and peripheral devices, servers and reporting alarms


• Partner with the IT Management team


• Coordinate with 3rd party vendors 


• Onsite support for ContourGlobal Sofia office

 QUALIFICATION AND SKILLS:

• University Degree (Bachelor or Master) in information Technologies, Mathematics, Physics or other engineering science


• Fluency in English


• Great communication and organization skills


• Understand open problems / issues and communicate workarounds


• Demonstrates capacity to identify root causes and direct users to long lasting resolutions


• Strong attention to detail


• Ability to multi-task in a fast-paced environment and remain calm under pressure


• Capability to self-motivate, work independently and taking ownership of job responsibilities


• Ability to understand and follow technical documentation


• Prepare technical user guides


• Readiness to learn new technologies


• Covering 8 hours shifts from 16:00 to 01:00 EET Monday to Friday


• At least 2 years of IT user support experience

IT knowledge of

• Active Directory User and Computer Management 


• NTFS Permissions


• Single Sign On


• Windows-based platforms including Microsoft Windows 10, Outlook, Office package, Office 365 cloud services


• Networking (Experience with troubleshooting remote access issues)


• Knowledge of client endpoint protection products


• Mobile Device Management


• Cloud document management systems


• Hardware/Software/OS troubleshooting


• Printer’s support

Considered as an advantage

• Spanish


• Client patch management


• SCCM knowledg


• ServiceNow experience


• Group Policies


• PowerShell

This position reports hierarchically to the Head of IT User Support & Services.

If interested in this opportunity with ContourGlobal and you want to apply for the job, please send us your CV in English.
Deadline for applications: July 15th, 2022

All applications will be processed in strict confidentiality!
Only short-listed candidates will be contacted.