Data Center Monitoring Engineer with German - Internship
At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.Hewlett Packard Enterprise helps customers make their mark on the world with cutting- edge technology solutions. We enable our customers to transform industries, markets, and lives by optimizing their IT to be uniquely suited to their needs. We do this by making Hybrid IT simple, powering the Intelligent Edge, and providing the expertise to make it happen. Our customers' challenges inspire us to advance technology and create solutions - their success is our success.
Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Joining HPE in an early career role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally.
We are one of the largest technology companies in the world, operating in over 150 countries and market leading in several industries. We believe in partnership, innovation and taking action – our culture is what defines us as a company: how we act, how we treat others, and how we conduct business.
In addition to working in a team with great colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We even have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
Are you looking for a unique, truly innovative role to start paving your career on an international level? What if it could be with one of the most impactful IT companies in the world? Then we have the right opportunity - we are looking for a Data Centre Monitoring Engineer with German to join us!
Data Center Monitoring Engineer Intern is responsible for delivering proactive services to DC-OSS customers which include 24x7 monitoring of IT infrastructure, incident management, change management and execution of scheduled or routine tasks. He / She is responsible for managing customer expectations according to the contractual obligations and the predefined SLAs.
How you’ll make your mark:
• Deliver 24/7 strategic account support by proactively monitoring of customer IT Environment.
• Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments
• Manage professionally customer expectations
• Keep customers informed, sets and follows commitments, keeps precise case documentation and
case ownership
• Identify and contribute to projects to improve product support, customer satisfaction and team
efficiency
• Be aware of, and contribute to the improvement of team performance
• Communicate effectively with Technical and Non-Technical stakeholders
• Participate/Drive ITIL based change management, Problem management, incident management
About you:
• You are a student still enrolled in the University pursuing Bachelor/Master degree
• Fluent in written and verbal German and have good level of English
• Good analytical troubleshooting and problem-solving skills
• Good time management skills and working with strict deadlines
• Great customer, telephone, oral and written communications skills
What we can offer you:
• Career and Development - worldwide career opportunities, access to a high-tech Engineering
Lab.
• Work That Fits Your Life - 24 days annual paid leave, have a free afternoon once a month, 6
months paid parental leave with 100% of your salary, possibility to work from home, transition
support through life events
• Wellness and Health Programs
• Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free
office, participation in socially responsible causes via partnership with 50+ non-government
organizations.
• Exciting Workplace Experience
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal.
Join us and make your mark!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
Joining HPE in an early career role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally.
We are one of the largest technology companies in the world, operating in over 150 countries and market leading in several industries. We believe in partnership, innovation and taking action – our culture is what defines us as a company: how we act, how we treat others, and how we conduct business.
In addition to working in a team with great colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We even have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
Are you looking for a unique, truly innovative role to start paving your career on an international level? What if it could be with one of the most impactful IT companies in the world? Then we have the right opportunity - we are looking for a Data Centre Monitoring Engineer with German to join us!
Data Center Monitoring Engineer Intern is responsible for delivering proactive services to DC-OSS customers which include 24x7 monitoring of IT infrastructure, incident management, change management and execution of scheduled or routine tasks. He / She is responsible for managing customer expectations according to the contractual obligations and the predefined SLAs.
How you’ll make your mark:
• Deliver 24/7 strategic account support by proactively monitoring of customer IT Environment.
• Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments
• Manage professionally customer expectations
• Keep customers informed, sets and follows commitments, keeps precise case documentation and
case ownership
• Identify and contribute to projects to improve product support, customer satisfaction and team
efficiency
• Be aware of, and contribute to the improvement of team performance
• Communicate effectively with Technical and Non-Technical stakeholders
• Participate/Drive ITIL based change management, Problem management, incident management
About you:
• You are a student still enrolled in the University pursuing Bachelor/Master degree
• Fluent in written and verbal German and have good level of English
• Good analytical troubleshooting and problem-solving skills
• Good time management skills and working with strict deadlines
• Great customer, telephone, oral and written communications skills
What we can offer you:
• Career and Development - worldwide career opportunities, access to a high-tech Engineering
Lab.
• Work That Fits Your Life - 24 days annual paid leave, have a free afternoon once a month, 6
months paid parental leave with 100% of your salary, possibility to work from home, transition
support through life events
• Wellness and Health Programs
• Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free
office, participation in socially responsible causes via partnership with 50+ non-government
organizations.
• Exciting Workplace Experience
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal.
Join us and make your mark!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности