Customer Support with English

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

We are seeking career minded and independent individuals for an entry level full-time position in our Institutional Operations department. The Associate will be part of a global team providing operational support on a 24/5 basis to an international network of Retail and Institutional clients.

Key Duties and Responsibilities:

• Onboarding and maintaining client accounts


• Performing daily operational transactions (deposits/withdrawals/trade reconciliations, etc)


• Customer service and routine correspondence with clients (emails, phone, chat, etc)


• Customize solutions based on unique needs of large volume producing White Labels, Omnibuses, or Prime Broker clients


• Liaise with Institutional Sales Associates located within our London, Paris, Berlin, Hong Kong and New York offices on a daily basis


• Liaise with other internal departments to fulfill their requests specific to the client segment serviced by Institutional Operations


• Compile scheduled and ad-hoc reporting needs such as Volume, Revenue/PnL calculation, etc


• Assist, and potentially lead, new firm wide initiatives based on customer demand or regulatory requirement

Skills/Requirements:

• Fluency in English (both verbal and written)


• Strong Excel skills with ability to handle data analysis


• Detail-oriented with a high level of organizational skills


• Self-starter and able to work with minimal supervision


• Have excellent written and verbal communication skills


• Have superior customer service skills


• Be able to determine priorities and follow up in a timely fashion


• Be able to work collaboratively and constructively in a team environment


• Global coverage and flexibility required

Contract type: Labor contract with FXCM Support EAD

Hours: Full time, 40 hours per week, Monday – Friday. Shifts based on weekly rotation - 9am-6pm, 4pm-12am.

If you are interested in this position, please send us your CV in English.

Only short-listed candidates will be contacted for an interview.