Customer support specialist with German & English
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. With over 35 years of industry-leading experience, Sitel Group’s 80,000 associates service over 450 clients through its network of more than 100 offices in 28 countries. For more information, visit www.sitel.com Follow us: Twitter, LinkedIn and Youtube
- Respond to and resolve a wide variety of consumer queries by phone, chat or email;
- Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
- Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
- Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
- Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
- Proactively provide support and assistance to colleagues and work together as a team.
- Has very good command of spoken German and English (at least level B2);
- Experience in a contact center or customer facing role is beneficial;
- Can adapt quickly to changes in products, process and technology;
- Has proven track record of excellent attendance and time-keeping;
- Has good computer literacy.
- Competitive remuneration scheme;
- Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- Opportunities for a long-term professional career;
- Entitlement to company internal training and development accordingly global standards;
- Work at home opportunity.
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности