Customer Support Specialist with German and English

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for customer support specialist to work for our newest client – an international company providing background checks and employment screenings, through innovative, web-based technology

YOUR ROLE:

• Help users and clients use the platform (email, chat, and phone communication).


• Provide support with the online form, status of the application, registration to the system.


• Ensure clients receive the highest level of customer service.


• Follow guidelines and policies; execute an organized, efficient, and structured working process.

REQUIRED SKILLS:

• Fluent in German and English.


• Previous experience in a customer support role.


• Excellent computer literacy and proficient with MS Office applications.


• Excellent interpersonal and communication skills.


• Very good customer orientation; multitasking.

WHAT WE OFFER:

• An attractive remuneration + monthly bonus. Referral bonuses.


• Open-minded management team promoting innovation, personal and professional development.


• Permanent employment; full-time.


• Employer: Pontica Solutions AD.