BIC Services Sofia EOOD logo

Customer Service Associate with French (Orders and Claims Management)

BIC is a world leader in stationery, lighters and shavers. For more than 75 years, the Company has honored the tradition of providing high-quality, affordable products to consumers everywhere. Through this unwavering dedication, BIC has become one of the most recognized brands and is a trademark registered worldwide. Today, BIC products are sold in more than 160 countries around the world and feature iconic brands such as Cello®, Conté®, BIC FlexTM, Lucky Stationery, Made For YOUTM, Soleil®, Tipp-Ex®, Wite-Out® and more. In 2019, BIC Net Sales were 1,949.4 million euros. The Company is listed on “Euronext Paris,” is part of the SBF120 and CAC Mid 60 indexes and is recognized for its commitment to sustainable development and education. It received an A- Leadership score from CDP. 













Customer Service Associate with French
(Orders and Claims Management)







BIC® products are recognized all over the world for their quality, safety, affordability and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.



BIC’s founder, Marcel Bich, understood that to succeed, BIC needed hands-on team members who were willing to take measured risks and assume responsibility for their role in a team. Today, we provide our more than 15,000 team members in 61 countries with the opportunity to invent BIC’s future – together – while honoring our past achievements. We are committed to our team members’ development and empower those who wish to discover different areas of our business or acquire international experiences.









  • You bring 1+ years of customer service experience

  • You speak and write in English and French at a professional level

  • People recognize you for your customer service orientation and attention to detail

  • You have excellent communication skills

  • You are a team player and thrive in a fast-paced environment

  • If ERPs and Excel do not have secrets for you, you will be our Rockstar candidate!




Join our international Customer Service team in our boutique office in Sofia as Customer Service Associate with French where you will be responsible for:



  • Managing key orders leveraging our best practices to match our agreed service levels

  • Being the reliable partner our B2B customers need via email and phone

  • Giving a helping hand to our customers, supporting cases and customer order claims, and resolving issues

  • Making the customers feel valued, proactively following up on inquiries

  • Challenging yourself for operational excellence, making BIC business targets yours





At BIC, we care about giving our employees everything they need to perform their best. To help
you stay safe, healthy and content, we ensure the following:











За обявата

June 10th, 2022

София

Административни, Офис и Бизнес дейности