Business Operations Associate

We give our customers the power to assess, predict and plan so they may achieve their goals and navigate their world with confidence. Our expertise in data, analytics and technologies, means we give answers, we create coherence and clarity from complexity. We can help you buy your first home or car, send your child to college, grow your business or protect your identity.The sheer amount of data and information available today might seem overwhelming. But we are making sense of it in powerful new ways. We are gathering, analysing, combining and processing data to help you take financial control and achieve your goals, or to better understand and meet the needs of your customers.Every day, our data and analytics are helping people and businesses to achieve more; individuals to access the financial services they need; people to protect their identities and lives; and economies and societies to flourish.Our nearly 20,000 people in 44 countries believe the possibilities for you, and our world, are growing. We have been around for more than 125 years, and we are growing. We are investing in the future, through new technologies, talented people and new innovative products – all to help create a better tomorrow.We opened our office in Sofia in 2004 and we are now of strategic global importance for the company. The office currently consists of 1000+ people specialising in product development and delivery, analytics, finance & accounting and customer service as well as number of other niche fields.

Йоткова PLC-2008

София

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Position Title: Business Operations Associate

The Business Operations Associate will carry out various tasks to ensure maximum revenue is returned from existing and new clients bases whilst adhering to strict compliance rules. The team works closely with the sales team helping with the internal processes and systems to allow them more time to focus on selling.

You are probably wondering what you'll be doing:

Liaise and maintain communication channels with Sales, Support, Finance and other commercial management teams regarding process improvements;

Handle queries sent into the business operations helpdesk;

Deliver training to sales teams on Experian “sales order to invoice” process;

Review and approve quotes/orders submitted by sales teams via the business operations helpdesk;

Generate requests for billing access in our internal billing system for new clients;

Issue and deliver license keys on relevant products to the Account Manager on client orders;

We look for you to bring:

1-2 years previous experience on business/sales support role;

Experience with Microsoft Office Suite;

Intermediate-level Excel skills;

Good communication skills; verbal and writing;

Organisational and collaboration skills;

Detail oriented and problem-solving abilities;

Good time management skills and a multi-tasker;

Excellent verbal and written English;

Experience with Salesforce will be considered an advantage;

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

What you will get:

Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.

Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.

Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!

Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.