Back Office Customer Support

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

We are seeking career minded, experienced and motivated individuals for full-time position in the Operations department in our Sofia based office, which operates as a back office since 2012 and currently employees over 250 people in the following departments: General and Institutional Operations, Compliance, Accounting, IT, Risk, Marketing, Sales and Product Development.

Primary responsibilities include (not limited to):

• Processing and activating new currency trading accounts


• Reviewing client applications and supporting documentation


• Back office operations: Processing account maintenance requests and transactions (withdrawals, transfers, deposits)


• Posting deposits (credit card, wires, online checks)


• Customer service and correspondence (via email)


• Projects and miscellaneous assignments

Requirements:

• Fluent English (written and verbal)


• Fluency in one of the following languages: German/French/Spanish/Italian/Portuguese (reading, writing and professional conversation) - plus


• Good communication skills


• Team player willing to work in a friendly team environment


• Detail-oriented with a high level of organizational skills


• Able to multi-task and meet daily benchmarks/ deadlines in a fast-paced and dynamic business environment


• Knowledge and/or experience in a similar role in a financial services organization is preferred, but not a must


• Good computer skills

Contract type: Labor contract with FXCM Support EAD

Hours: Full time, 40 hours per week, Sunday – Wednesday; 2pm – 12am

If you are interested in this position, please send us your CV in English.

Only short-listed candidates will be contacted for an interview..