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Application Support Analyst

We give our customers the power to assess, predict and  plan so they may achieve their goals and navigate their world with confidence. Our expertise in data, analytics and technologies, means we give answers, we create coherence and clarity from complexity. We can help you buy your first home or car, send your child to college, grow your business or protect your identity.The sheer amount of data and information available today might seem overwhelming. But we are making sense of it in powerful new ways. We are gathering, analysing, combining and processing data to help you take financial control and achieve your goals, or to better understand and meet the needs of your customers.Every day, our data and analytics are helping people and businesses to achieve more; individuals to access the financial services they need; people to protect their identities and lives; and economies and societies to flourish.Our nearly 20,000 people in 44 countries believe the possibilities for you, and our world, are growing. We have been around for more than 125 years, and we are growing. We are investing in the future, through new technologies, talented people and new innovative products – all to help create a better tomorrow.We opened our office in Sofia in 2004 and we are now of strategic global importance for the company. The office currently consists of 1000+ people specialising in product development and delivery, analytics, finance & accounting and customer service as well as number of other niche fields. 

Йоткова PLC-2008

София
















We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.


Position Title: Application Support Analyst








We are currently looking for an Application Support Analyst to join our UKI and EMEA Application Support Team.




Your day-to-day duties will include::




  • Providing advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global functions

  • Ensuring systems are available and performing in line with requirements

  • Investigating complex production issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions

  • Delivering fully tested and documented resolutions of incidents

  • Communicating with all key stakeholders on the status and progress of the investigation with clear actions and timescales

  • Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction

  • Ensuring that incidents have the correct priority assigned at all times based on client feedback and own experience

  • Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release

  • Identifying and escalating risks and issues to management and regional delivery teams.

  • Implementing changes into live environments




The successful candidate will have:



  • Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology

  • Good experience in the field of application/customer support

  • Thorough knowledge of software configuration

  • Understanding of ITIL terminology and the ability to work in an ITIL focused environment

  • Excellent communication skills, including proficiency in writing reports and presenting technical work

  • An innovative and inquisitive mind, focused on addressing and solving data and analysis problems

  • Common sense/logical approach to incident resolution

  • Working knowledge of SQL

  • Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)

  • Knowledge and/or experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting

  • Good working knowledge of Apache Tomcat, IIS

  • Fluency in English both written and verbal


The following skills and abilities will be considered as an advantage:



  • Experience in Linux environments

  • Knowledge and/or experience with XML (XSL, XSD, XSLT)

  • Experience with Java and/or Groovy programming languages

  • Familiarity with performance monitoring tools – Dynatrace








The health and wellbeing of our people is a top priority.


That’s why if you join us we will provide you with the benefits which fit your needs through all the stages of your life.






За обявата

June 10th, 2022

София

Административни, Офис и Бизнес дейности

Йоткова PLC-2008 logo
Йоткова PLC-2008
Фармация

2013

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